Artist Support Specialist Job at TuneCore in Nashville

Answer customer emails and phone calls to help clients distribute their music, and to use other TuneCore services Resolve issues and questions customers have about TuneCore products and services Work within TuneCore’s administrative system to update and correct account issues; cancel account content as needed Product account management Provide information on customer and product issues to your team’s Lead Agent Work with a team on special projects as needed Report technical and communication issues to better service TuneCore artists Perform other duties as assigned by management Work on a flux schedule to provide support for our artists over weekend hours. At least two years of experience working in an office and/or customer service preferred BA/BS preferred Strong communications skills: written, verbal, and interpersonal Working knowledge of Mac and the Microsoft Office Suite Understand the importance of good customer service in-person, via telephone, and via email Manage time effectively and prioritize workload Ability to work well independently, and as part of a team An understanding of the digital music industry Fluent in English Experience with Zendesk a plus Employees have the option to work from our office 7 days per month on a flexible schedule organized at the department level. Benefits & Perks: At TuneCore we’re committed to the well-being of our employees and aim to create a workplace that fosters both personal and professional growth. Hybrid Work - employees have the option to work primarily remotely and work from the office 7 days per month on a flexible schedule organized at the department level, in accordance with Company policies.