Client Success Engineer

Together, we combine hundreds of thousands of real-time data points across iTunes, Spotify, YouTube, Google, Amazon, X, and others through our beautifully designed tool in order to make sense of the increasingly complex landscape of the music industry. We are looking for a highly technical, client-focused Client Success Engineer to join our team. This role sits at the intersection of engineering, product, data, and client success. Investigate and resolve client-reported issues across APIs, dashboards, integrations, and data pipelines Communicate clearly and professionally with clients throughout the lifecycle of a request Clarify ambiguous requests and drive issues through resolution with strong ownership and follow-through Troubleshoot data inconsistencies, platform behavior, and product edge cases Use AI-powered development tools to diagnose bugs, analyze logs, write code, create fixes, and accelerate delivery Contribute production-quality code changes across backend services, APIs, internal tooling, and data systems Collaborate with engineers through peer reviews, testing, deployment, and incident response Improve internal support tooling, documentation, workflows, and automation Identify recurring client pain points and partner with Product and Engineering to improve the platform Help build a fast, AI-enabled support and operations culture focused on client satisfaction and execution excellence Qualifications The pay range for this role is:

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