Customer Service Advisor NEW

nn n n nn The Customer Service Advisor position at Guitar Center is an entry level role in our Contact Center for individuals who are passionate about music and excited to begin a career in the music retail industry. Serve as the first point of contact for customers and provide friendly, professional support through phone, email cases, and chat.Own customer experiences by utilizing existing policy and procedure as well as gear knowledge to resolve customer concernsUse effective and strong communication skills to understand customer needs on a deeper level.Use that gained understanding to partner with the customer and navigate to the most appropriate solution using existing empowerment rights.Delight by building strong connections with customers by aiming for one call resolution and follow-through.Sales and Revenue Support n nn n n n n n n n n n nn n n n n n n n n n n n n n n nn n n n n n n n n n n n n n n nn n n n n n n n n n n n n n n nn n n n n n n n n n n n n n n nn n n n n n n n n n n n n n n nn n n n n n n n n n n n n n n nn n n n n n n n n n n n n n n nn n n n n n n n n n n n nn n n n n n n n n n n n n n n n n nn