Customer Service Advisor

The Customer Service Advisor position at Guitar Center is an entry level role in our Contact Center for individuals who are passionate about music and excited to begin a career in the music retail industry. Serve as the first point of contact for customers and provide friendly, professional support through phone, email cases, and chat.Own customer experiences by utilizing existing policy and procedure as well as gear knowledge to resolve customer concerns Use effective and strong communication skills to understand customer needs on a deeper level. Support sales goals by using strong communication and product knowledge to create positive and helpful customer interactions.Recommend additional products that fit the customer’s interests, focusing on enhancing their overall musical experience and satisfaction.Execute sales transactions, ensuring accuracy and efficiency. Use digital tools and platforms to communicate with customers and highlight product features and benefits.Record customer interaction notes accurately in Salesforce and OMS to ensure strong follow up and service. Partner with other team members to share knowledge, learn from one another, and improve the customer experience.Take part in team meetings and contribute to a supportive and positive work environment.Professional Experience and Requirements