Additional performance bonus possibilities. Your Role At Kincaids Music, we help people begin and advance in instrumental music. As our Customer Care & Experience Specialist, you support customers, solve problems, and make sure nothing falls through the crackswhile helping our sales team stay focused on high-value conversations. What Success Looks Like Customers receive quick responses (calls, texts, email)Phones are consistently answered or routed correctlyRoutine needs are handled without involving salesCustomers are greeted and acknowledged immediately in-storeNothing falls through the cracksThe sales team is freed up to focus on selling A Day in the Life Youll spend much of your day answering calls and messages, helping customers with questions, payments, and rental exchanges or returns, and coordinating with the team to make sure everything gets handled. Apply If You enjoy helping peopleYou stay organized and follow throughYou take ownership of your workYou want to be part of a team that values doing things rightIf you take pride in staying organized, following through, and helping people, apply today and tell us why this role fits you.
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