As our Online Customer Support Supervisor, you are at the heart of the ArtistWorks experience. Although working in our Napa Headquarters, you will work in an online environment providing support for a passionate group of current and potential students as well as answering incoming calls from customers and prospective customers. A passion for music is a plus. • Systematically processing refund requests and funneling technology problems and as detailed analysis of the problem and steps taken to resolve, to appropriate personnel, if you can’t provide an adequate response to the student. • 3 years of experience in customer serviceCreate an account to see the full posting, access our search engine, and more.