Customer Success Professional - Showroom

As our Customer Success Professional, you'll be the friendly voice on the other end of the line, providing information, pricing, and expert guidance on Shar Music's products and services. Developing an intermediate understanding of our products and services is crucial, as you will need to stay up to date with their features, benefits, and applications to effectively address customer inquiries and provide accurate information. You will also be responsible for processing credit card payments, resolving failed transactions, assisting with accounting resolutions, and monitoring for potentially fraudulent activities. Additionally, you will provide information on Shar Music Loyalty Points program and set up customer accounts, maintain accurate and detailed customer interaction records in our CRM system, assist with collections for Rentals and SharWay programs, and cross-sell relevant products and services. Exceptional customer service is a must, as well as supporting inventory management, handling administrative duties, setting up displays per marketing guidelines, and maintaining a clean and organized environment in the Showroom.