Data & Analytics Engineer, ServiceNow

In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.How we LEAD:Own Service Now reporting and analytics delivery (dashboards, scorecards, operational and executive reporting)Define and standardise KPI/metric definitions in partnership with Platform and Product leadershipBuild and maintain reporting datasets, extracts, and integrations to downstream BI tools where requiredImplement automated data quality checks and reconcile reporting anomalies with domain ownersDevelop and maintain self-service analytics assets (dashboards, filters, drill downs) for internal customersProvide insights on demand, throughput, SLA performance, adoption, and operational bottlenecksEnable release and operations reporting (change success, defect leakage, incident trends, backlog health)Document metric definitions and reporting artefacts to ensure auditability and consistencySupport stakeholders with ad-hoc analysis using governed data sources and agreed prioritisationCollaborate effectively with a global Service Now team across multiple time zones and handoffsBring Your VIBE:Strong analytical capability; translate business questions into measurable KPIs and reporting solutionsAdvanced communication skills; present insights to technical and non-technical stakeholdersStrong data literacy including SQL concepts and data validation / reconciliation techniquesExperience building dashboards and operational reporting (Service Now Reporting/Performance Analytics, Power BI/Tableau)Ability to operate effectively in a global, multi-time zone team and manage priorities through agreed intake processes5+ years of experience in analytics, reporting, or data engineering roles in an enterprise environment3+ years of experience delivering Service Now reporting/analytics (Reporting, Performance Analytics, or equivalent)Experience defining metric standards and KPI scorecards with multiple stakeholder groupsExperience working with data sources/integrations and producing governed datasets for reporting consumptionExperience supporting operational reporting and continuous improvement (SLA, incident trends, backlog and delivery metrics)Experience working effectively with distributed teams across multiple time zonesBachelor’s degree (or equivalent work experience) in IT, Data/Analytics, Engineering, or related disciplineService Now certifications preferred (CSA; Performance Analytics/Reporting micro-certification a plus)BI/analytics tooling experience (Power BI/Tableau) and SQL capability preferredPerks Playlist:Comprehensive medical, dental, and vision coverageIncluding 100% coverage for out-patient in-network mental health servicesFertility coverage for eligible medical plan participantsWellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)Student Loan Repayment Assistance and Tuition Reimbursement401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contributionA variety of ways to prioritise much-needed time away from work including:Flexible Paid Time Off (PTO) for exempt employees3-weeks PTO for non-exempt employees2-weeks paid Winter Break10 Company Holidays (including Juneteenth and Wellbeing Day)Summer Fridays (between Memorial Day and Labour Day)Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.Universal Music Group is an Equal Opportunity Employer. We are an E-Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah. Please note, UMG is not enrolled in E-Verify in California and New York, and cannot support employment of candidates whose employer must enroll in E-Verify, for example candidates on STEM-OPT.E-Verify Participation Poster: English / SpanishE-Verify Right to Work Poster: English | SpanishJob Category: Technology Salary Range: $75,000 - $130,000We are Universal Music Group, the world’s leading music company.

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