Nov. 10, 2025

Director, eCommerce Customer Service [Philadelphia]

Universal Music Group Philadelphia, Pennsylvania

We are passionate about the impact of eCommerce for artists, providing a full service solution to grow an artist's owned business including strategy, creative, storefront merchandising, fulfillment, customer service, technology, and more. This person will lead and develop the Fan Services team embedded within the cross functional teams while partnering with leaders across the eCommerce business to ensure the voice of the fan is clearly and consistently represented in artist and label engagement planning. • Act as a key voice in shaping the future of Fan Services by leading and influencing strategic initiatives that elevate how we support fans and serve the broader business • 7+ years customer service and/or order fulfillment experience • Flexible Paid Time Off (PTO) for exempt employees

Create an account to see the full posting, access our search engine, and more.

TheCreativeLoft is a better way to find jobs. Find out more:

You're just 60 seconds away from your new Creativeloft account.

Looking For Similar Jobs?