Donor and Audience Services Associate

Organization

The Cedar Cultural Center is a 36-year-old arts nonprofit that fosters intercultural appreciation and understanding through the presentation of global music and dance. Reflecting its location in the racially and culturally diverse Cedar Riverside neighborhood, the venue is known for presenting traditional and contemporary music spanning all disciplines, as well as commissions, films, dances, comedy, spoken word and civic events. Our vision is to create access for all communities and ages to connect with one another over high-quality, live music in an intimate, safe space. We operate in service to individual artists and their career development, having paid nearly 1,000 performers in 2025. Our annual operating budget is about $1.5 million dollars, and in 2025, 24,000+ concertgoers attended a show at The Cedar.

Position Summary

The Donor and Audience Services Associate sits at the center of the organization, cultivating relationships with and providing support to two key stakeholder groups whose engagement with The Cedar is of utmost priority: individual donors and audience members. While this new position is embedded in the development team, it provides a critical communication link between programming, marketing, box office, and events. Supporting the implementation of a new CRM and email marketing platform, this position fuses customer service, fundraising operations, and relationship management. Success will be measured by increased contributed support and ticket revenue from new patrons to The Cedar. This person will also nurture engagement of long-time supporters, broadening and deepening the community’s enthusiasm for Cedar programming.

Approximation of Duties

Donor services and development operations - 60%:

Daily use of the donor and ticketing CRMs, creating proficient integration with our new communication platform, Hive. Ensure accurate data entry and overall data integrity.

Support donor communications including drafting thank-you letters, fundraising appeals, funder spotlights, post-show surveys and other stewardship materials. Manage direct mail, including data preparation and logistics.

Provide basic design support for fundraising and development materials, including pre-show slideshows, donation forms, postcards, emails, and event invitations.

Grant administration, including assistance with submissions and reports, funder acknowledgments and stewardship.

Process all types of contributions, including online donations, checks, cash, in-kind gifts, and grants, in coordination with accounting.

Assist with planning and supporting events, including registration management, invitation creation, and catering, often in coordination with the programming team.

Provide administrative support to the Executive Director and Board; attend Development meetings; generate fundraising analytic reports and dashboards.

Audience Services and Box Office - 30%

Serve as the initial point person for ticketing and organization calls - answering box office line and responding to ticketing email inquiries.

Manage Box Office operations, including but not limited to:

Ticket inquiries, including purchases, comps, label requests, presales and special discounts

Box Office reports, including ticket count requests.

Other Box Office management tasks as delegated by the Program Director.

Support show announcements using ticketing platforms, our website, and social media channels; approximately three to five new shows per week.

Assist with updates and edits to The Cedar’s Squarespace website when directed.

General administrative duties - 10%

Attend weekly marketing, advancing and staff meetings

Maintains office systems and materials in collaboration with all staff

What we are looking for:

Someone with passion for the performing arts as evidenced by their professional or personal background

Someone with 1-3 years of experience in fundraising, non-profit development, communications, or a related administrative role

A curious professional with strong writing and technology skills, eagerness and confidence to learn new platforms and systems

A colleague who is excited to work cross-culturally in a racially-diverse environment.

What you will find:

A place to celebrate cultures from around the world and explore artistry most Minnesotans won’t see anywhere else.

A workplace shaped by its values of belonging, dignity and justice.

A business committed to strong neighborhood leadership, positive economic impact.

Smart, talented colleagues who are passionate about connecting excellent musicians with enthusiastic, engaged audiences.

Skills and experiences strong candidates will possess: 

Strong Interpersonal and communication skills, including writing

Familiarity with Hive, Bloomerang, Promoter Opps, or similar platforms; demonstrated ability to learn new technologies quickly

Proficiency with Microsoft Office and Google Workspace, including skills in mail merge and data analytics.

Evidence of digital content creation and strong design aesthetic

Ability to focus in a busy and communal work environment.

A sense of urgency and independence, attention to detail, including timelines. 

POSITION STATUS: Full-time, exempt

REPORTS TO: Operations Director, with additional direction from Development Director

HOURS, COMPENSATION AND BENEFITS:

Full time, 40 hours a week

The position assumes four days in the office, with an option to work from home once a week; occasional evenings or weekends with corresponding flex time.

Salary: $50,000, plus 50% of health insurance premium paid by the employer.

Please submit a cover letter and resume to [email protected]. Reviews of applications will begin immediately.