Foundation Room Host - House of Blues Cleveland

From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. WHAT THIS ROLE WILL DO Maintain line of sight/atmosphere control by circulating through your work area during shift Follow House of Blues safety, health, and sanitation standards Assist other employees as needed Follow opening, running, closing procedures, checking out with manager on duty Adhere to all HOB policies and procedures Ensure responsible alcohol service per local ordinance and HOB alcohol policies  Request proper identification for anyone appearing under 30 years of age Recognize when guests are becoming too intoxicated and refuse further service of alcohol in a courteous and safety-minded manner, bringing it to the attention of a manager Required to occasionally work special events scheduled within the venue Greet and thank each guest for visiting the House and invite him/her to return in a friendly and sincere manner Utilize the HOB reservation/wait system and control the flow of guests in the Foundation Room Obtain guests’ names, number in party, contact information, and arrival times and any needs for children to make reservations Estimate and quote accurate wait times for tables, and direct guests to appropriate locations to wait Show guests to tables and guide them to additional areas within the venue Anticipate and respond to guest needs Market current and future shows and events by placing all marketing literature on dining tables Properly answer guest questions regarding the menu, music hall, events, related art, music, history, and artists appearing at the House Maintain Foundation membership/access list, industry access, and dinner reservation sheets per evening Handle concert tickets, wristbands, box passes, and signature sheet per event Check photo IDs for access to Foundation Room lounge Ensure all guests adhere to the HOB dress code policy of the Foundation Room lounge Communicate with other crew members and departments to ensure guest satisfaction WHAT THIS PERSON WILL BRING Required: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa  Attention to detail  Positive attitude   Teamwork; work well with others, in a high-volume and sometimes stressful environment  Keep a clean, well-groomed appearance  Punctual attendance with a flexible schedule including nights and weekends   Tolerance of all cultures, music, and art forms  Responsible Alcohol Awareness Training Certification or Equivalent (paid training will be provided) Working knowledge of restaurant operations, seating procedures, guest relations, problem solving Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills Ability to seat guests in a high-volume restaurant at a pace that maximizes efficiency of service and performance of overall operations Efficient in basic computer skills Preferred: High School diploma or equivalent Experience in a high volume, fast paced work environment Experience recognizing valid ID’s Point of Sales knowledge, preferably MICROS Experience with Open Table and/or other reservation software Previous Customer Service/Host experience with VIP guests Physical Demands/Working Environment: Willing to commute to downtown area (discounted $7 parking available daily)   Working environment is fast paced, can be hot, and/or loud  Position requires extended periods of prolonged standing and/or working on your feet  Must be able to lift or move up to 25 lbs. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Recognized for seven years as a Great Place to Work® and named one of Fortune’s World’s Most Admired Companies, Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.