Front Desk Agent Needed for a Unique Hotel/Hostel

We are currently seeking a friendly front desk agent for part time work for our unique, music themed Hotel/Hostel during evening shifts. Flexibility, as well as weekend, night-time (3pm - 11:30pm) and holiday availability is a must. \\- Assisting guests with luggage up and down entryway staircase \\- Taking time to help guests with queries and directions as well as providing suggestions for things to do around the city \\- Documenting and taking appropriate action to address guest suggestions and complaints as well as logging maintenance or housekeeping action items. \\- Taking reservations and responding to information queries via phone or email \\- Accurately processing and completing reservations as well as guest queries from online travel agencies via email \\- Office tasks such as creating guest room key cards, maintaining a clean work area, preparing reports nightly, and compiling guest registration cards and check in lists \\- Finding creative solutions to the unique challenges of the industry while still maintaining service excellence towards the guest experience \\- Other duties as assigned Requirements and Skills: \\- High School Diploma Required \\- Ability to lift and carry 25 lbs/walk up and down two flights of stairs regularly during a shift \\- Flexible schedule is a must -- able to work nights, weekends and holidays \\- Previous Front Desk or Hotel/Hostel experience is preferred but not required \\- Must have excellent written and oral communication skills \\- Computer skills and proficiency needed, particularly with MS office suite and Gsuite \\- Reliable and trustworthy \\- Ability to work well under pressure and in a fast paced environment \\- Self starter who takes the initiative to solve problems \\- Multi-lingual a plus About Us: We are a Hotel/Hostel located in the lower Nob Hill/Polk Gulch neighborhood just off Van Ness Avenue. Join us in being a part of our unique vision for creating a network of musician's services designed to foster creativity and create support within the community while paying homage to San Francisco's rich musical history.