Front Desk Agent Needed for a Unique Hotel/Hostel

Hello! We are currently seeking a friendly front desk agent for part time or full time work for our unique, music themed Hotel/Hostel as well as processing and assisting with clients of Music City Rehearsal and the San Francisco Music Hall of Fame Gallery. About Us: We are a Hotel and Hostel located in the Lower Nob Hill/Polk Gulch neighborhood just off Van Ness Avenue. \\- Assisting guests with luggage up and down entryway staircase \\- Taking time to help guests with queries and directions as well as providing suggestions for things to do around the city \\- Documenting and taking appropriate action to address guest suggestions and complaints as well as logging maintenance or housekeeping action items. \\- Taking reservations and responding to information queries via phone or email \\- Accurately processing and completing reservations as well as guest queries from online travel agencies via email \\- Office tasks such as creating guest room key cards, maintaining a clean work area, preparing reports nightly, and compiling guest registration cards and check in lists \\- Finding creative solutions to the unique challenges of the industry while still maintaining service excellence towards the guest experience \\- Other duties as assigned Requirements and Skills: \\- Customer service oriented personality with a passion for providing service excellence \\- A love of the local Bay Area and an enthusiasm for providing insight into the area to guests as well as ideas for activities and things to do from a visitor perspective \\- Sales skills and sales background \\- Experience dealing with billing and invoices in a Hospitality or client services setting \\- Flexible schedule is a must -- able to work nights, weekends and holidays \\- Previous Front Desk or Hotel/Hostel experience is preferred but not required \\- Must have excellent written and oral communication skills \\- Computer skills and proficiency needed, particularly with MS office suite and Gsuite, other systems and platforms \\- Reliable and trustworthy \\- Ability to work well under pressure and in a fast paced environment \\- Self starter who takes the initiative to solve problems \\- Ability to problem solve, multi-task, and find ways to be productive without direct supervision \\- Multi-lingual a plus \\- Comfortable enforcing policies, rules, and asking unauthorized building visitors to leave the premises \\- High School Diploma Required \\- Ability to lift and carry 25 lbs/walk up and down two flights of stairs regularly during a shift Health, Dental, Vision and; Commuter Benefits, as well as PTO offered after initial 90 day trial period To be considered for this position please respond to this email with a brief cover letter explaining your background and interest in the position, your availability for work and for an interview, as well as your resume attached to the email in PDF format.