Position Title: Front Desk & Enrollment Coordinator (Customer Service & Sales Focus)
Company: St. John Music
Location: San Antonio, TX
Type: Part-Time (25–35 hours/week, with growth to full-time)
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About Us
St. John Music is a fast-growing music academy focused on creating an encouraging, high-quality experience for students and families. We are building something special—a place where students love to learn and families feel truly taken care of.
We’re looking for someone who thrives in a people-focused environment and wants to play a key role in helping our community grow.
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The Role
This is not just a front desk position.
You will be the first impression of our academy and a key driver in helping new students get started. You’ll guide families from their first inquiry through enrollment, while creating a warm, energetic, and welcoming environment.
This role is ideal for someone who enjoys working with people, takes initiative, and is comfortable helping others make decisions.
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Responsibilities
Front Desk & Experience
- Greet students and families with energy and professionalism
- Create a welcoming, organized, and positive lobby environment
- Answer phone calls, texts, and in-person inquiries
Enrollment & Communication (Key Focus)
- Respond to new inquiries and schedule trial lessons
- Follow up with prospective students and families
- Confidently guide parents through lesson options and pricing
- Help convert trial students into enrolled students
Student Onboarding & Support
- Ensure new students have a smooth and positive start
- Communicate with families and provide ongoing support
- Assist with student transitions when needed
Administrative Support
- Maintain accurate notes and communication records
- Assist with scheduling and basic organizational tasks
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Schedule
- Primarily afternoons and evenings (approx. 3 PM – 8 PM, weekdays)
- Saturday morning availability required
- 25–35 hours per week, with potential for growth
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What We’re Looking For
- Naturally friendly, outgoing, and confident communicator
- Comfortable talking with new people and building rapport quickly
- Able to guide conversations and help families make decisions
- Organized, dependable, and proactive
- Positive, professional, and solution-oriented
- Experience in customer service, sales, hospitality, or similar roles is a plus
- Interest in music or the arts is a plus (not required)
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Compensation
- Competitive hourly pay: $18–$22/hour
- Performance-based bonuses for student enrollments (additional earning potential)
- Opportunities for growth as the academy expands
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Growth Opportunity
This role has strong potential to grow into a larger position in enrollment, or full time ,student success, or operations as the business continues to expand.
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How to Apply
Please submit your resume along with a short message telling us why you’d be a great fit for this role.
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We are looking for someone who genuinely enjoys working with people and wants to play an important role in a growing business.
Pay: $18.00 - $22.00 per hour
Application Question(s):
Describe a time you helped someone make a decision or commit to something. What did you do?
This role involves talking with new families and helping them get started with lessons. How comfortable are you guiding conversations and asking someone to move forward?
Work Location: In person
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