Sept. 14, 2021

Front Desk Specialist

Confidential Portland, Oregon

A chord in music is the sounding of two or more notes at the same time. We recognize that we will always have opportunities to include more notes and different perspectives at YMP, and we are committed to welcome, create, and celebrate this rich harmony that makes our song whole. ▪ Check students in and out at beginning and end of lessons ▪ Serve as the first point of contact for the organization: Greet families, manage incoming calls and customer service inquiries ▪ Lead tours of the facility ▪ Serve as a verbal interpreter/liaison between Spanish speaking families and the organization ▪ Enter registrations, withdrawals, student and family information, and other data using customer relations management software ▪ Operate point of sale system, handle cash and checks, donations, and receivables ▪ Track student attendance and help enforce attendance policies ▪ Learn safety procedures and be familiar with the YMP emergency action plan- serving as a member of the safety team ▪ Understand and execute proper opening and closing procedures of the building ▪ Assist with YMP’s tuition assistance program- answer questions, review and process qualifying documentation, keep customer accounts updated ▪ Assist with the instrument rental program in collaboration with the Instrument Coordinator and Administrative Coordinator ▪ Assist with the regular tidying and disinfecting of both personal workspace and common areas, helping to maintain a clean, sanitary, safe and presentable environment for families and staff. Where you’ll get to work: Youth Music Project calls home a vibrant, ADA- accessible, state-of-the-art facility renovated specifically for music education and performance. Who you’ll report to: Administrative Coordinator Your position type: Hourly, Non-Exempt Your wage: $16.00-$16.80 / hour with annual reviews and opportunity for performance increases Your benefits: Medical, Dental & Vision; PTO & Holidays, Retirement Plan with annual 4% match Desired Start Date: September 2021 Where to apply: Americans with Disability Specifications Physical demands: While performing the duties of this position, the employee is consistently required to remain in a stationary position for at least 50 percent of the time; occasionally moving about and walking.

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