Front of House Team Part-Time

Front of House Seasonal Event Team

The Cleveland Orchestra

The Cleveland Orchestra seeks individuals to fill various positions on the Front of House Event Team for concerts and events at Severance Music Center, starting this fall, with the opportunity to become a member of our year-round Front of House Event Team. These front-facing roles deliver unparalleled experiences to The Cleveland Orchestra and Severance Music Center guests. This seasonal, part-time position averages 5-15 hours per week based on events scheduled, with an hourly rate of $11.00. This role is ideal for college students, educators, artists, retirees, and individuals seeking seasonal, part-time work.

Event Staff include Ticket Takers, Floor Coordinators, Directors/Greeters, Elevator Operators, Coat Check Attendants, and Door Attendants. Event Staff are cross trained in all positions.

Responsibilities include:

Greeting and assisting guests throughout the venueAnswering questions about the building or performancesCreating a warm, professional, personal experience for every guestWorking well alongside fellow Event Staff and VolunteerLearning Severance Music Center’s procedures, operations, and emergency protocolsRemaining on duty through the conclusion of eventsAssisting guests during egress and thanking them for visiting the concert hallAttend all relevant training and workshops

Perks of the position include:

A chance to work in a world-renowned performance spaceGaining live event and hospitality experienceOpportunities to experience concerts by The Cleveland Orchestra and visiting performers, and special events

Successful candidates will meet the following qualifications:

GED or High School diplomaInterest in or experience with orchestral music preferredA commitment to providing an exceptional guest experienceStrong communication skillsPrior customer service experience is strongly preferredDemonstrate independent, mature judgmentConvey a professional image and attitudeAbility to work a flexible schedule, mainly evenings and weekends

Team members play an important role in creating a welcoming and memorable experience for guests at Severance Music Center. You will work alongside the Guest Experience team and Front of House Event Staff to help guests feel comfortable, excited, and informed about concerts and events. Join us in providing these experiences at one of the best music venues in the country!