Full-Time Guitar Repair Technician

Why Guitar Center? Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.POSITION OVERVIEWGuitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non‑musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission.As our Repair Tech (Guitar), you will provide perform maintenance and repair services on customer‑owned instruments and to assist in maintenance of specific store inventory, continually building and increasing the business through great customer experience and quality work.Key Characteristics for SuccessCustomer Focus : Understands customer service principles, and able to provide an excellent customer experience. Able to develop knowledge and skills including product, store operations, sales, and leadership.Selling: Able to work through GC certification program to gain a base understanding of products and sales techniques.Training : Able to effectively train learners and communicate info and techniques so that they are retained.As our Repair Technician, you will:Interact with customers, ensuring a positive customer experienceService customer‑owned instruments with a high level of craftsmanshipMaintain store‑owned gear, as requestedComplete warranty repair workAdditional duties as assignedRequirementsSkilled understanding of repairing GuitarsPreferencesFoundational product knowledge on Guitar Center productsGuitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws.

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