This position is eligible to participate in the Guitar Center Company bonus program based on Company performance. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. As our Customer Service Manager, you will be responsible managing all sales and margin generating activities of our sales associates, ensuring that the sales floor is properly set and that the staff is properly engaged to provide a great customer experience, all while creating and nurturing our culture of integrity, inclusion, musical passion, and respect. As our Customer Service Manager, you will: • Achieving sales, margin, and EBITDA targets for the store • Create a great customer experience, including any customer service issues, ensuring the sales floor is clean, organized, and ready for the customers • Provide ongoing coaching and feedback to all associates, manage completion of and timeliness on all Guitar Center University activities including annual performance reviews • Assist the Operations team with large merchandising projects, including the execution of all in-store promotions • Take part in the interview process for all candidates that apply to the store. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening.
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