GC Retail Lessons Lead Store 740

About the position

Guitar Center embodies the world of creativity and music by encouraging staff to
find their own individual sound. Our mission is to develop and nurture lifelong
musicians and make a difference in the world by enabling musicians and
non-musicians alike to experience the joy that comes from creating music. We
believe in creating inclusive environments that put our customers first all the
while fulfilling our mission.

As our Lessons Lead, you will be responsible for ensuring a great experience for
all customers and students, by selling lesson and rehearsal packages, assisting
customers with questions, and providing tours of the Lessons facility.

A few special characteristics that make our Lessons Lead successful:

Customer Focus: Understands customer service principles, and able to provide
an excellent customer experience. Able to connect with customers in a
meaningful way. Is approachable, genuine, knowledgeable, encouraging,
passionate, and committed to helping customers. Able to step in to handle
customer service issues.
Interpersonal Communication: Able to communicate through various means
(written and verbal) with diverse, individuals, including internal and
external stakeholders at all levels in a clear, concise, positive, and
courteous manner. Able to demonstrate respect to others, surroundings, and
self.
Organizational Skills: Able to utilize time, energy, and resources to stay on
track and achieve goals. Able to adhere to a systematic course of action to
achieve an objective. Able to multitask and pay strong attention to detail in
a fast-paced & high-urgency environment. Able to complete tasks thoroughly in
a timely manner.
Performance Management: Able to lead, manage, and mentor others. Able to lead
by example and develop the skills and capabilities of direct reports to
ensure goals are met. Provides effective positive and constructive feedback.
Able to manage a geographically dispersed team.

Responsibilities
• Increase the student count within the lesson program by driving and
maintaining sales and promotional programs
• Sell rehearsal space
• Communicate with parents and students, ensuring an overall positive
experience
• Provide guidance to instructors, their schedules (both teaching and
non-teaching schedule), and students by coordinating lessons schedules with
availability of the instructors
• Maintain and increase curriculum sales
• Ensure systems are functioning properly
• Maintain the lesson and rehearsal schedules for the facility
• Additional duties as assigned

Requirements
• 3+ years of relevant work experience in musical instruction (admin, retail
non-instruction, etc.)
• Must be able to lift up to 25lbs.
• Intermediate proficiency with the Microsoft Office suite (Word, Excel,
PowerPoint, Outlook)

Nice-to-haves
• Associate’s Degree
• Skilled understanding of Guitar Center retail systems and processes

Benefits
• For our employees who are musicians we offer the unique opportunity of gig
leave—take time off to share your music with the world and return to your job
after your tour!
• Guitar Center offers robust benefits and perks, including
Medical, Dental, Vision, 401K plus company match, mental health support, paid
sick/holiday/vacation time, employee discount program, and tuition reimbursement
options.