Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. Greet and assist guests in a friendly, professional mannerProvide accurate information about venue policies, amenities, seating, accessibility, and event detailsRespond to and resolve guest concerns with empathy and sound judgmentEscalate complex issues to the appropriate department when necessarySupport ancillary and premium offerings when appropriateMaintain clear records of guest interactions and incident reportsCollect found itemsCollaborate closely with Operations, Security, Box Office, and Production teamsUphold safety protocols and venue policies at all timesRequirements 2+ years of customer service experience preferredExcellent verbal and interpersonal communication skillsStrong problem-solving ability and sound judgmentAbility to remain calm and professional in high-volume environmentsTeam-oriented mindset with a positive attitudeAttention to detail and accountabilityAbility to work events occuring on weekdays and weekends in the evening
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