Guest Services - Citizens House of Blues Boston

These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. WHAT THIS ROLE WILL DO Greet guests as they enter and exit the venue Communicate venue policies and procedures to guests as they enter the venue Be proactive to ensure the guests have an exceptional experience Act as a helpful customer facing staff member, being able to answer questions about the venue regarding upgrades, purchasing tour merch, and ADA accommodations Direct restroom and coat check lines to shorten guest waiting times Be the primary point of contact in resolving guest concerns Accept guest inquiries, complaints, and comments and provide them to a manager or supervisor on duty Report maintenance and cleaning issues to the appropriate department manager Assist in other departments to support staffing levels during peak or break times Support VIP programs as directed by a manager or supervisor on duty Set-up and break down stanchions, tables, signage, etc. A strong sense of teamwork and ability to execute responsibilities Excellent verbal, written, and communication skills Acceptance of all venue events which includes various cultures, music & art forms Preferred: Prior experience working in a concert venue or working events Bilingual EQUAL EMPLOYMENT OPPORTUNITY We aspire to build teams that reflect and support the fans and artists we serve. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.