Guitar and Orchestral String Repair Technician

We are currently seeking a Full-Time Fretted & Orchestral String Instrument Repair Technician to join our Repair team. Our Repair Shop plays a vital role in helping students, parents, and educators keep their instruments in top shape, and we'd love for you to be a part of our team! Our repair technicians use their expertise to help our local musicians get their beloved instruments back in good working order and to make sure every customer has a great experience when they take one of our instruments home.

Are you an experienced guitar technician looking to expand your skillset? We welcome applications from guitar repair professionals who are interested in learning orchestral string instrument repair. Your foundation in fretted instrument repair will be a great jumping‑off point for learning orchestral string repair, and we're committed to providing comprehensive on‑the‑job training to help you master violin, viola, cello, and bass repair techniques.

You will be working at our Operations Center in Hanover, PA. Your typical schedule will be Monday through Friday with semi‑flexible daytime hours.

Responsibilities

Inspect, repair, and maintain all string instruments in our rental fleet, as well as customer repairs, while meeting industry and company standards for quality and productivity
Support our daily operations, such as estimates, parts inventory, and rental return wipe‑ups
Work as a team to ensure everyone is trained and develop your own skills
Complete extensive training in orchestral string instrument repair (for guitar technicians transitioning to orchestral strings)
Drive continuous improvement by identifying opportunities to enhance department efficiency and workflow and assist with implementation of new policies and procedures

Requirements
Education & Experience

A minimum of two (2) years of professional experience in guitar repair, luthier work, or orchestral string instrument repair. Formal musical instrument repair experience and/or education is REQUIRED.
High School Diploma or equivalent

Required Qualifications

Successful completion of an on‑site bench test to assess proficiency with hand tools, machine equipment, and repair techniques for fretted instruments
Demonstrated aptitude for precision work and fine motor skills
Basic proficiency in computer applications
Detail‑oriented with ability to work independently and prioritize workload to meet productivity goals
Strong communication and customer service skills to interact professionally with customers, team members, and management while using good situational judgment and maintaining confidentiality
Ability to identify and implement workflow improvements to enhance department efficiency and productivity while exercising sound judgment and professional etiquette in all business interactions
Eagerness to learn and commitment to developing new skills in orchestral string instrument repair

Preferred Qualifications

Formal orchestral string instrument repair experience or training a plus
Completed 2+ year degree or program in a music repair‑related field – for example: guitar repair, string repair, or luthier apprenticeship
Management experience and/or leadership skills
Experience with Microsoft Office a plus

Benefits

Comprehensive health, dental, and vision insurance with optional Health Savings Account contributions
Optional supplemental coverage, including life insurance
401(k) retirement plan with company match
Paid time off: 6 paid holidays, 40 hours of flexible time, 40 hours of vacation, and 16 hours of personal time, as well as an accrual policy that includes increases based on tenure and year‑to‑year rollover.
Employee discounts on musical instruments and supplies
Ongoing opportunities for professional development and training