Guitar Repair Expert

Job Title: Guitar Repair Expert

Position Overview:

Guitar Center champions creativity and musical expression by encouraging staff to discover their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by allowing both musicians and non-musicians to experience the joy of creating music. We are committed to fostering inclusive environments that prioritize customer satisfaction while fulfilling our mission.

As a Guitar Repair Expert, you will conduct maintenance and repair services on customer-owned instruments and assist in maintaining the store’s inventory. Your role is critical in driving business growth through exceptional customer service and high-quality repair work.

Key Traits for Success:

Customer Focus: Demonstrates deep understanding of customer service principles and delivers outstanding support. Builds genuine and lasting connections with customers, showcasing approachability, knowledge, and passion. Committed to promptly and effectively resolving customer concerns.Initiative: Recognizes opportunities for improvement and acts proactively without guidance. Quickly acquires new skills and enhances expertise in products, store operations, sales techniques, and leadership abilities.Market Knowledge: Proficient in completing the GC certification program to gain foundational knowledge of products and sales strategies.Training: Skilled in instructing others and conveying information and techniques effectively to ensure comprehension and retention.Primary Responsibilities:

Engage with customers to ensure a positive service experienceDeliver precise and expert craftsmanship in repairing customer-owned instrumentsMaintain store-owned equipment following established guidelinesPerform comprehensive warranty repairs efficiently and accuratelyCarry out additional duties as assignedRequirements:

Extensive knowledge of guitar repair, including adjusting, modifying, and restoring guitars to optimal playing conditionPreferences:

Basic familiarity with Guitar Center’s product lineupBenefits:

Guitar Center offers unique perks for its employees, including gig leave for musicians, allowing them to pursue musical projects and return to work refreshed and inspired. Additional benefits include comprehensive healthcare coverage, retirement plans, paid time off, staff discounts, and educational assistance.

Equal Employment Opportunity:

Guitar Center is an Equal Opportunity Employer. All employees and applicants are treated fairly regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected classification under Federal, State, or local law. All hiring and employment decisions are based on valid job-related criteria.