Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. A few special characteristics that make our Repair Technicians successful: • Customer Focus: Understands customer service principles, and able to provide an excellent customer experience. Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers. Able to step in to handle customer service issues. As our Repair Technician, you will: • Interact with customers, ensuring a positive customer experience • Service customer-owned instruments with a high level of craftsmanship • Maintain store owned gear, as requested • Complete warranty repair work • Additional duties as assigned
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