Guitar Technician

Why Guitar Center? As a company, we offer our employees who are musicians the unique opportunity of gig leave take time off to share your music with the world and return to your job after your tour We also provide robust benefits and perks including Medical Dental Vision 401K plus company match mental health support paid sick holiday vacation time employee discount program and tuition reimbursement options Position Overview: Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music We believe in creating inclusive environments that put our customers first all the while fulfilling our mission As our Repair Tech (Guitar) you will provide perform maintenance and repair services on customer-owned instruments and assist in maintenance of specific store inventory continually building and increasing the business through great customer experience and quality work A few special characteristics that make our Repair Technicians successful include: • Customer Focus: Understands customer service principles and able to provide an excellent customer experience Able to connect with customers in a meaningful way Is approachable genuine knowledgeable encouraging passionate and committed to helping customers • Initiative: Able to identify opportunities issues and follow through on work activities to capitalize or resolve them Able to learn quickly and take positive action without being requested to do so • Selling: Able to work through GC certification program to gain a base understanding of products and sales techniques • Training: Able to effectively train learners and communicate info and techniques so that they are retained