Guitar Technician

Pay Rate: $16.90/hr - $25.35/hr plus commission depending on background and
experience.
The job posting is not necessarily reflective of actual compensation that may be
earned, nor a promise of any specific pay for any specific employee, which is
always dependent on actual experience, education, and other factors. The pay
range(s) listed are provided in compliance with state specific laws. Pay ranges
may be different in other locations.

POSITION OVERVIEW:

Guitar Center embodies the world of creativity and music by encouraging staff to
find their own individual sound. Our mission is to develop and nurture lifelong
musicians and make a difference in the world by enabling musicians and
non-musicians alike to experience the joy that comes from creating music. We
believe in creating inclusive environments that put our customers first all the
while fulfilling our mission.

As our Repair Tech (Guitar), you will provide perform maintenance and repair
services on customer-owned instruments and to assist in maintenance of specific
store inventory, continually building and increasing the business through great
customer experience and quality work.

A few special characteristics that make our Repair Technicians successful:

* Customer Focus: Understands customer service principles, and able to provide
an excellent customer experience. Able to connect with customers in a
meaningful way. Is approachable, genuine, knowledgeable, encouraging,
passionate, and committed to helping customers. Able to step in to handle
customer service issues.
* Initiative: Able to identify opportunities & issues and follow through on
work activities to capitalize or resolve them. Able to learn quickly and take
positive action without being requested to do so. Able to develop knowledge
and skills including product, store operations, sales and leadership.
* Selling: Able to work through GC certification program to gain a base
understanding of products and sales techniques.
* Training: Able to effectively train learners and communicate info and
techniques so that they are retained.

As our Repair Technician, you will:

* Interact with customers, ensuring a positive customer experience
* Service customer-owned instruments with a high level of craftsmanship
* Maintain store owned gear, as requested
* Complete warranty repair work
* Additional duties as assigned

Why Guitar Center? Here's just some of the rewards:

For our employees who are musicians we offer the unique opportunity of gig
leave--take time off to share your music with the world and return to your job
after your tour Guitar Center offers robust benefits and perks, including
Medical, Dental, Vision, 401K plus company match, mental health support, paid
sick/holiday/vacation time, employee discount program, and tuition reimbursement
options.

Qualifications

Requirements:

* Skilled understanding of repairing Guitars

Preferences:

* Foundational product knowledge on Guitar Center products

Guitar Center is an Equal Opportunity Employer and provides fair and equal
employment opportunity to all employees and applicants regardless of race,
color, religion, gender, sexual orientation, gender identity, national origin,
age, disability, veteran status, or any other protected status prohibited under
Federal, State, or local laws. All employment decisions are based on valid
job‐related requirements.

If you are a qualified individual with a disability or a disabled veteran and
are unable or limited in your ability to use or access our website, you may
request a reasonable accommodation to express interest in a specific opening.
You can request reasonable accommodation by calling 1‐818-735-8800 ext. 2862 or
by sending an email to [email protected]
[[email protected]].