Guitar Technician

OverviewGuitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first while fulfilling our mission.

As our Repair Tech (Guitar), you will provide maintenance and repair services on customer-owned instruments and assist in the maintenance of store inventory, continually building and increasing the business through excellent customer experience and quality work.

Key CharacteristicsCustomer Focus: Understands customer service principles and provides an excellent customer experience. Connects with customers in a meaningful way. Helpfully engages with customers; approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers. Able to step in to handle customer service issues.Initiative: Identifies opportunities and issues, follows through on work activities to capitalize or resolve them. Learns quickly and takes positive action without being requested. Develops knowledge and skills including product, store operations, sales, and leadership.Selling: Works through GC certification program to gain a base understanding of products and sales techniques.Training: Effectively trains learners and communicates information and techniques so that they are retained.ResponsibilitiesInteract with customers, ensuring a positive customer experienceService customer-owned instruments with a high level of craftsmanshipMaintain store-owned gear, as requestedComplete warranty repair workAdditional duties as assignedWhy Guitar CenterWe offer robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options. For musicians, there is the opportunity of gig leave to take time off to share your music with the world and return to your job after your tour.

Equal OpportunityGuitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1-818-735-8800 ext. 2862 or by sending an email to [email protected].

RequirementsSkilled understanding of repairing guitarsPreferencesFoundational product knowledge on Guitar Center products