Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. Customer Focus: Understands customer service principles, and able to provide an excellent customer experience. Able to step in to handle customer service issues. Selling: Able to work through GC certification program to gain a base understanding of products and sales techniques. Responsibilities • Interact with customers, ensuring a positive customer experience • Service customer-owned instruments with a high level of craftsmanship • Maintain store owned gear, as requested • Complete warranty repair work • Additional duties as assigned
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