Guitar Technician (Luthier) Store 124

About the position Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission.\n\nAs our Repair Tech (Guitar), you will provide perform maintenance and repair services on customer-owned instruments and to assist in maintenance of specific store inventory, continually building and increasing the business through great customer experience and quality work.\n\nA few special characteristics that make our Repair Technicians successful:\n\n Customer Focus: Understands customer service principles, and able to provide an excellent customer experience. Able to develop knowledge and skills including product, store operations, sales and leadership.\n Selling: Able to work through GC certification program to gain a base understanding of products and sales techniques.\n Training: Able to effectively train learners and communicate info and techniques so that they are retained. Interact with customers, ensuring a positive customer experienceService customer-owned instruments with a high level of craftsmanshipMaintain store owned gear, as requestedComplete warranty repair workAdditional duties as assignedRequirements

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