Helpdesk Technician

Essential Functions (not all inclusive): • Receive inbound calls, isolating, resolving, or escalating as appropriate • Document calls from initial contact to resolution... • Network administrative functions, such as modifying accounts, resetting passwords, etc. The Guitar Center Company embodies the world of creativity and music by encouraging our teammates to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. Guitar Center is the world's largest retailer of guitars, amplifiers, drums, keyboards, recording, live sound, DJ, and lighting equipment, with more than 290 stores across the United States. To join our band you'll need the following experience: • High School Diploma or Equivalent • At least one year of any call center experience • Experience in effectively diagnosing problems remotely in a help desk or technical support capacity • Ability to effectively communicate via phone as well as in person and written communication • Excellent customer service skills • Project management and decision-making skills • Strong independent judgement • Excellent analytical, quantitative, organizational, and prioritization abilities • Be a confident and clear communicator, both written and verbal • Be innovative and proactive and enjoy being a team player