Inside Sales Specialist (Pipeline - Not Currently Hiring)

Future Opening: Inside Sales Specialist (Pipeline - Not Currently Hiring)

Long-term disability
Short-term disability
Life Insurance
Simple IRA matching
Health insurance
Paid time off
Vision insurance

This position is not currently open. We are accepting applications for future opportunities and potential placement in other roles.

Full-Time | Springfield, OH

Kincaid’s Music helps students, parents, educators, and musicians make confident decisions about instruments, rentals, upgrades, and accessories. Many customers know what they want to play, but not what they need to succeed. Your role is to guide them with clarity, confidence, and follow-through.

This is inside sales, not a cashier role.

Compensation & Schedule

Base Pay: $31,200/year (entry level)

Commission: Uncapped, tied directly to performance

Benefits:

Paid vacation and sick time
Health, dental, and vision insurance
Life insurance
Simple IRA with company match
Short- and long-term disability
Generous employee discounts

Schedule: Mon, Tue, Thu, Fri 9a–6p and Sat 9a–1p (off Wednesdays)

If performance-based pay excites you, keep reading. If it doesn’t, this won’t be a fit.

Why This Role Exists

Throughout the year, we serve parents navigating band and orchestra programs, students choosing or upgrading instruments, and guitar, drum, digital piano, and pro audio customers in-store. Many feel unsure or overwhelmed.

Your job is to understand their situation, guide them well, and close the loop.

What You’ll Do

Guide customers in-store, by phone, email, text, and chat
Ask good questions and listen carefully to recommend solutions that actually fit
Learn our instruments, rentals, accessories, and programs well enough to be a trusted expert
Follow up consistently until the customer is fully taken care of
Create reviews, referrals, and repeat customers through great service
Look for sales opportunities instead of waiting for traffic
Document conversations clearly so the team stays aligned

What Success Looks Like

Customers trust your guidance
You follow through without reminders
You hit goals through service, not pressure
Teammates trust your word
You keep learning and improving your craft

Requirements

Background in music (band, orchestra, private study, or equivalent experience)
Comfort standing and staying active most of the day
Ability to learn product details and apply them confidently
Comfort using CRM and software tools (G Suite, ActiveCampaign, Podium, Freshdesk)
Reliable attendance and punctuality
Willingness to be paid partly on performance

Do Not Apply If You

Avoid follow-up
Dislike accountability or feedback
Expect customers to decide without guidance
Have no connection to music
Want a low-pressure, clock-punching role

If you want to grow your skills, be trusted by customers, and own your results, apply today!

Questions before applying?

Compensation: $31,200.00 - $52,000.00 per year

Who Is Kincaid's Music?
Kincaid's is the premier community for student musicians, their parents, educators, and music education professionals. It is a place where you can purchase band & orchestra instruments and accessories, have your instrument repaired, and learn tools and strategies to help musicians reach their full potential. With tens of thousands of customers in Ohio and around the United States, we are a trusted voice in school music and music education.

What We Do
We make instrument access easy for families and provide necessary accessories to keep instruments playing well. We strive to make instrumental music education accessible to EVERY CHILD. As experts in music education, we guide student musicians, their parents, and music educators.

Why We Do It
We aim to increase the number of children we help begin and advance in instrumental music by 50% in the next five years. Because we believe in the power of music to improve lives, we do it for parents who want success for their children and for educators who work hard to bring music to schools and communities.

We believe in: that music is a movement; anyone can learn music; music is a lifelong joy; the top three success factors for instrumental musicians are great educators, supportive parents/guardians, and the student’s intrinsic desire to learn.

Are you available to work 9a-6p on Mon, Tue, Thu, Fri, and 9a-1p on Sat?

What music experience do you have in your background, primarily?

Are you comfortable with a performance-based compensation structure (base + commission)?

Referral code from a current employee: If no code provided, add their name instead.

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Health Insurance

Long- & Short-Term Disability

Retirement w/ Employer Matching

Generous Employee Discounts

Fun, Friendly Work Environment

\"I enjoy working for Kincaid's because every team member is valued - they each play a crucial role in helping us achieve our mission.\"

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