Instrument Rental Account manager and School Support Agent

We are seeking a customer-focused, organized, and enthusiastic Musical Instrument Rental Account / School Account Specialist to support our instrument rental program and manage school account service.

The ideal candidate enjoys working with people, has excellent communication and organizational skills, and understands the importance of providing outstanding customer service to both individual families and school music programs.

The specialist will manage rental accounts, coordinate with school music programs, and help ensure a smooth and positive experience for customers once they've initiated the rental process.

Instrument Rental Account Management

Manage new and existing musical instrument rental accounts along with school lesson program clients, including account setup, rental agreements, payments, collection and coordination of repossession where necessary.Maintain accurate customer records and follow up on outstanding account issues.Coordinate instrument repairs, replacements, exchanges, and service requests.Monitor rental accounts regarding account balances, autopay and online payments.Deal with collection procedures on delinquent rental accounts.Provide timely, professional communication to resolve customer concerns and ensure a positive rental experience.School Account Support

Develop and maintain strong working relationships with school clients, and finance coordinators.Communicate with school personnel regarding account questions and collecting unpaid invoices.Customer Service & Administrative Support

Deliver friendly, knowledgeable, and professional service in person, by phone, and through email.Maintain accurate account documentation, rental reports, and school contact information.Collaborate with sales, repair technicians, inventory staff, and management to ensure efficient service.Assist with rental account reporting and account follow-ups.Identify recurring customer concerns and recommend process improvements.Represent the company professionally.Qualifications

Required:

Excellent customer service and interpersonal communication skills.Strong organizational skills and attention to detail.Ability to manage multiple accounts, priorities, and deadlines.Proficiency with computers, email, spreadsheets, and customer account systems.Professional written and verbal communication skills.Dependability, initiative, and a positive, solutions-oriented attitude.Ability to work effectively with customers, educators, and coworkers.Preferred:

Experience managing customer accounts and business-to-business relationships.Experience with rental management software, point-of-sale systems, or customer relationship management (CRM) tools.Background in customer account management.Skills for Success

The ideal candidate is:

Highly organized: Keeps rental accounts, school information, and follow-ups accurate and up to date.Customer-oriented: Approaches questions and challenges with patience, professionalism, and a desire to help.Proactive: Follows through without constant supervision.Collaborative: Works well with internal teams to coordinate collections, payments and account support.Passionate about music: Understands the value of music education and helping students succeed.Work Environment & Requirements

Mainly office work.Regular communication with rental, school and lesson program customers.Seasonal increases in workload may occur during back-to-school and peak instrument rental periods.Schedule will be discussed during the hiring process.What We Offer

An opportunity to support music education and help students discover the joy of making music.A collaborative, music-focused work environment.Opportunities to build meaningful relationships with local schools and music educators.Training on rental systems, instruments, products, and company procedures.Compensation based on experience.How to Apply

If you are organized, customer-focused, and excited about supporting music education, we would love to hear from you.

Please submit your resume and a brief introduction describing your relevant experience and interest in musical instrument rentals and school account support to [email protected]

Join our team and help make music accessible to more students, one instrument at a time!

Pay: $15.00 - $20.00 per hour

Expected hours: 20.0 – 25.0 per week

Benefits:

Employee discountWork Location: In person