A national music and equipment retailer seeks an IT Support Technician Level 2 to provide advanced technical support across hardware, software, and conferencing systems. The role involves troubleshooting complex issues, managing user access via Active Directory, and mentoring Level 1 Technicians. Ideal candidates should have 4+ years in IT support, expertise in various operating systems, strong communication skills, and a commitment to exceptional customer service. This position offers competitive pay and employee benefits.
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