IT Support Technician, Level 1

At Guitar Center, we believe in the power of music and the technology that supports it. Our IT team plays a vital role in keeping our systems running smoothly and our teams connected. Qualifications & Experience: • High School Diploma or GED (required) • 2+ years of experience in technical support or customer service, or equivalent (e.g., CompTIA A+) • Proficiency with Windows and MacOS environments, Microsoft Office, and basic IT hardware • Excellent communication skills, both written and verbal • Ability to manage multiple priorities in a high-volume support environment • Strong problem-solving skills and attention to detail • Willingness to work evening/weekend hours as part of a rotating on-call schedule The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening.

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