The IT Support Technician Level 2 is a key contributor to our End User Support team, delivering advanced technical support across hardware, software, and conference systems. This role serves as the primary escalation point for Level 1 Technicians and plays a hands-on role in resolving complex incidents, managing system configurations, and enhancing end-user support. Responsibilities: • Serve as a senior escalation point for resolving complex hardware, software, and access-related issues. This position not is eligible to participate in the Guitar Center Company bonus program based on Company performance. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening.
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