LN Venues, Box Office Manager

At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! Managerial Duties • Serve as the main Ticketing contact for all events at the venue(s) or locations assigned • Develop strong working relationships with Live Nation promoters, ticketing staff, guests, and affiliated partners • Manage the hiring, training, scheduling, and day-to-day supervision of all Box Office personnel • Ensure all Box Office staff adheres to the company’s ticket operations policies and procedures • Collaborate with internal departments and external event personnel to ensure all ticketing needs are addressed • Organize and oversee nightly Box Office operations during events (Ticket Sales, Will Call, Ticketing Scanning, etc.) Event Management • Build and maintain all events for venue(s) or locations assigned within the appropriate ticketing software • Assist talent buyers, tour personnel and internal staff, as necessary, with event programming, reporting, ticket holds and other ticketing details • Work with the Marketing, Production and Talent departments, artist management and label representatives to set-up events, place holds, process orders, and release tickets in a timely fashion • Assist with the monitoring of all ticket inventory • Collaborate with Pricing team to monitor and dynamically price tickets to maximize revenue • Partner with Ancillary Product team and Venue General Manager to create and optimize ancillary products to drive incremental revenue • Ensure ADA Compliant Ticketing Practices • Bachelor’s degree from an accredited university or comparable work experience • 2-3 years’ experience as a Box Office manager or representative, including management level work experience • Strong knowledge of customer service, computer operations, and accounting/cash management procedures • Understanding of Ticketing systems including, but not limited to Ticketmaster Host, Archtics, AccountManager and the TM1 product suite • Previous experience managing season ticket business and ancillary products such as VIP Parking, Club and other premium hospitality offerings • Ability to provide leadership, engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate and diffuse possibly volatile situations with tact • Ability to communicate respectfully with diplomacy across all levels of business is essential • Excellent oral and written communication skills • Proficiency with Microsoft Office applications (Outlook, Excel, Word, etc.) For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law.