Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. As our Repair Technician, you will provide maintenance and repair services on customer-owned instruments and assist in maintaining specific store inventory, continually building and increasing the business through great customer experience and quality work. Key Characteristics: • Customer Focus: Understands customer service principles, able to provide an excellent customer experience, approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers. • Initiative: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them, able to learn quickly and take positive action without being requested to do so. • Selling: Able to work through GC certification program to gain a base understanding of products and sales techniques.
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