Position Overview: Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. Key Characteristics: • Critical Skills: • Customer Focus: Provide excellent customer service and connect with customers in a meaningful way. • Initiative: Identify opportunities and issues, and take positive action without being requested. • Main Responsibilities: • Interact with customers to ensure a positive experience • Service customer-owned instruments with high-level craftsmanship • Maintain store-owned gear as requested • Complete warranty repair work • Additional duties as assigned
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