Manager, E-Commerce Operations

We are UMG, the Universal Music Group. How We LEAD Monitor inbound inventory levels to ensure product is arriving and orders are being fulfilled in a timely manner, consistent with communicated customer timelines for select roster of stores Support D2C department with the completion of ad-hoc client store and product requests, including review and approval of data entry by store managers at time of store/product launch Work closely with warehouse partners, to streamline communication and drive process and quality Serve as an advocate for the consumer experience from time of project ideation to post-sale engagement Lead in weekly meetings to communicate project goals, statuses, and identify any potential bottlenecks Produce and distribute frequent receiving, shipping, and inventory reports, including trouble shooting and resolving issues Manual review, reporting and resolution of unfulfilled orders in the order management systems Constantly collaborate and communicate across various eCommerce teams to assist in projects and flag issues with Customer Service, Store Management, and overall Operations teams Available outside of business hours as needed for high security campaign announcement support A self-starter who is keen to identify opportunities for operational improvement and process documentation Experience with workflow software (Microsoft Office, Google Sheets, Monday.com, etc) Knowledge of Shopify a plus Excellent verbal and written communication skills, with the ability to adjust as needed Adept at working in a fast-paced environment and successfully juggle multiple projects and tasks with tight deadlines Extremely detail-oriented and highly organized Trustworthy with sensitive information Here are some of the ways we support you along the way (and just a few of the benefits we offer):

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