Manager, OTC

At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses: Curiosity: We do our best work when we’re immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future. Collaboration: Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans. Commitment: We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we’re committed to keeping the faith, acting with integrity, and delivering on our promises. WMG is home to a wide range of artists, musicians, and songwriters that fuel our success. That is why we are committed to creating a work environment that actively values, appreciates, and respects everyone. We encourage applications from people with a wide variety of backgrounds and experiences. Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent.Your role The OTC Manager holds a global remit and is responsible for defining the future state Order to Cash (OTC) processes and measures that are aligned with organizational strategies, country-specific knowledge, and operational requirements. This process lead will strive to assemble opportunities, reviewing existing and best-practice workflows, tools, and data. The role moves through design, architecture, implementation, release, and steady state with an ongoing focus on continuous improvement and the integration of OTC finance processes into the overall WMG landscape. Specific accountability from revenue to the sales order and billing documents (plus ebilling where required) for digital, physical, D2C, 3rd party licensing and merchandise revenue streams.Here you’ll get to:Support the transformation team by leading cross-functional and virtual teams in the review, design, development, and implementation of global processes and procedures, including customer master data, credit management, order management/billing, accounts receivable (AR), collections, cash application, and revenue recognition.Lead process design meetings with internal Subject Matter Resources (SMRs) and third-party vendors through design, implementation, and release.Lead technical and operational teams to conduct testing, defect resolution, and ongoing configuration of SAP SD/FI-AR modules and associated sub-systems.Be responsible for OTC testing across credit limit setting, billing, cash application, dispute management, credit/debit memo processing, customer statement generation, and collaborate with sales, distribution, and licensing platforms.Work closely with the SAP Master Data Management team to ensure customer master data configuration and governance are consistent with global processes.Work closely with WMG Tax to solve complex scenarios involving worldwide tax.Act as representative for intercompany billing between service centers and transformation.Leverage OTC and industry process and systems knowledge/experience to implement standardization of global, regional, and/or local processes, challenging the status quo while taking input from SMRs and program partners to understand required localizations.Lead the…