Membership Coordinator

The Country Music Hall of Fame and Museum has an opening for a full-time, exempt Membership Coordinator in our Development department. Company Overview: Located in the heart of downtown Nashville, the Country Music Hall of Fame® and Museum documents and interprets the history of country music – a musical genre and culture central to the identity of the city, the state, and the nation. Steward and retain the Museum’s 4,000+ membership base and recruit new members at each General membership level.Provide detailed training for guest experience staff who are stationed at the Membership Desk, Box Office, and Reservations Office.Support the development and tracking of annual membership revenue and expense budgets and assist with reconciliations and documentation.Plan and support member events including but not limited to: The Big Gig member appreciation concert, Member Breakfast, Member Holiday Reception, and others, alongside the Director of External Affairs Events and Administration and/or External Affairs Events Manager.Fulfill member benefits and provide excellent customer service and donor stewardship, working across Museum divisions and departments.Provide regular reports and analysis of membership appeals, renewal rates, fundraising activities, and revenue.Represent the Museum and its membership program at external and internal events.Coordinate and help maintain membership operations, processes, and documentation, recommending improvements as needed. To seamlessly implement the membership program, the Membership Coordinator must demonstrate strong department collaboration between the Museum’s Frontline, Marketing, Creative, and Development divisions. Work with the Museum’s Education Team to steward Family Community Counts members, which is a family membership scholarship/subsidy program for Davidson and bordering counties’ families and grants access to the Museum and membership benefits at a discounted rate.