The purpose of this job is to oversee all day-to-day operations of the repair shop (including any repair techs on staff), helping to sell and promote repair service to our customer and be a support system to our stores, road reps and customers. Provide in-school, onsite repair estimates to band directors for bulk and summer repairs Travel with the Ed Reps to key accounts to build and maintain a good relationship with band directors and handle any problems or questions they have. Ensure repair turn-around time is working in the most efficient manner Work in customer owned instruments as well as rental fleet in an efficient & timely manner. Ensuring each instrument is repaired according to established quality guidelines. Additional duties as assigned.
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