This role assists with order-related issues, special order requests, shipping claims, warranty claims, collections, private brand support, and other customer service functions as assigned. The position requires strong communication skills, attention to detail, problem-solving ability, and the ability to work effectively across departments, vendors, and business partners. KEY RESPONSIBILITIES Customer Experience & Support Communicate with internal and external customers by phone and email regarding order issues, service requests, and customer concerns. - Provide support to warehouses for return-related issues and escalated shipping requests. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening.
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