Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. Just like great musicians, our talent comes from all walks of life contributing to diverse and fresh perspectives that Guitar Center values.Why Guitar Center? Here's just some of the rewards:For our associates who are musicians we offer the unique opportunity of gig leave-take time off to share your music with the world and return to your job after your tour! In addition to all this, as a Gear Advisor you will have the opportunity to work remote and participate in our performance based incentive programs!As our Music Gear Sales Consultants, internally known as a Gear Advisor, you will:Provide world-class sales support and customer service to all clients through learned skills in order management, product inquiries, cross selling, troubleshooting, company financing options, account status, and marketing promotions.Manage all facets of the customer experience through all available contact channels - chat, email, inbound and outbound phone calls.Manage a portfolio of clients who interact with the business via web and phone orders.Leverage the Salesforce platform to manage client relations, communications, sales activity, and outreach.Grow a book of business through daily outbound calls to create relationships with new potential clients and foster relationships with existing clients.Drive metric performance in the areas of sales, service, call handling, and quality standards.Have ongoing exposure to instrument and product knowledge through vendor and in-house training.Additional duties as assigned.Requirements:High School Diploma or GEDMusic industry experience in retail sales or as a musician, some gear/product knowledge is required.Proficient with computers, be able to navigate systems and platforms such as Saleforce or similar systems.Proficient with the Microsoft Office suite (Word, Excel, PowerPoint, Outlook).Must reside in the state of Tennessee, Indiana, or UtahWHO ARE YOU?You embody a Customer First mindset and provide excellent Customer experience. All employment decisions are based on valid job-related requirements.If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening.
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