Operation manager

Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission.As our Customer Service Manager, you will be responsible managing all sales and margin generating activities of our sales associates, ensuring that the sales floor is properly set and that the staff is properly engaged to provide a great customer experience, all while creating and nurturing our culture of integrity, inclusion, musical passion, and respect.A few special Able to work through GC certification program to gain a base understanding of products and sales techniques.As our Customer Service Manager, you will : Achieving sales, margin, and EBITDA targets for the storeCreate a great customer experience, including any customer service issues, ensuring the sales floor is clean, organized, and ready for the customersProvide ongoing coaching and feedback to all associates, manage completion of and timeliness on all Guitar Center University activities including annual performance reviewsAssist the Operations team with large merchandising projects, including the execution of all in-store promotionsTake part in the interview process for all candidates that apply to the store. All employment decisions are based on valid job?related requirements.If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. Requirements : 3+ years of relevant work experience working in retail or in warehouse settingValid state driver's license and automotive insurance.