Operations Assistant - Old National Centre (Part Time)

From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. Old National Centre is seeking a highly motivated and proactive Operations Assistant to join the venue team in Indianapolis. In partnership with the venue Assistant General Manager and Operations Manager, this position is responsible for administering employee engagement, venue staffing and guest service division-wide goals.Plan and coordinate processes and activities associated with employee engagement and guest service.Partner with the venue’s front line event staff to create encore momentsWork with Department Managers and Supervisors to ensure service standards are being communicated pre-event and demonstrated during and post the event.Partner with fellow staff members at the end of show to close the venue- this may include picking up waste and properly storing event equipment such as chairs, barricade, Etc.Administrator for the guest service, recognition and employee training system(s).Administer anniversary service awards and other employee recognition and guest service programs.Research best practices and collaborate with the Assistant General Manager and Operations Manager to develop venue opportunities to increase employee engagement and increase guest satisfactionParticipate in recruitment events with a focus on obtaining candidates for necessary positionsPrepare the candidate & maintain ongoing communication for onboarding requirementsSupport scheduling and execution of hiring events on a regular basis to build and maintain an appropriate funnel of candidates for openingsAssist in communicating work schedules/shifts with employeesHelp facilitate new employee trainingsManage applicable venue service program budget and process vendor invoices.Works directly with the Ops Manager and Security Supervisor to perform day of show dutiesRespond to all elevated staff/guest inquiries and or concerns regarding all shows, artist meet and greet packages, amenities, as well as our VIP program and seat upgradesWork through and correct guest concerns and complaints regarding security and customer service-related situationsFollow up with Security and Guest Services teams to ensure that service standards are metPerform opening/running/closing duties according to Live Nation policyInform guests of venue amenities & make recommendationsMaintain line of sight/atmosphere control by circulating through work area and reporting any issues encounteredSuggestive selling of all venue products and services when applicableKeep current on all Standard Operating Procedures and be able to effectively communicate them to team membersCreate pre-shift sheet and relay information from management directly to staffTurn in all lost and found articles to Box OfficeEnsure responsible alcohol service per Responsible Alcohol Service training & Live Nation alcohol policiesEnsure proper line of sight maintenance by all staff at all points of guest contact as well as maintaining the security of Back of House areasLeads all pre-shift meetings prior to start of shiftCommunicate to M.O.D. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.