Participant Service & Research Associate

The American Federation of Musicians and Employers' Pension Fund (AFM-EPF) is a defined benefit multi-employer pension plan for members of the American Federation of Musicians. Position Summary: Analyze and compile all of the reference materials required to certify a musician’s covered earnings and contributions. Review and solve data inconsistencies. Responsibilities: • Produce statement of wages or ad-hoc reports to determine an accurate pension amount • Develop competency with internal database functions, (proprietary programs) Microfilm and Microfiche reader equipment, and the EDRS system, to obtain the exact amount listed for reported earnings and contributions • Assist in various research projects • Identify and analyze data that needs to be corrected • Answer incoming telephone calls and respond to participant benefit inquiries • Contact Canadian office for records • Other duties as assigned Qualifications/Skills Required: • HS Diploma required; Associates or Bachelor’s Degree preferred • 1 to 2 years of working experience supporting an executive or departmental leader • Detailed-oriented while also being able to multi-task • Exceptional customer service skills • Ability to analyze and evaluate statistical data as well as simple and complex problems • Ability to manage and retain sensitive and confidential information • Computer skills including Office 365, PDF applications/Adobe, Conference Call/Video Conferencing applications (Teams) • Ability to exercise sound judgment and make decisions in a manner consistent with the essential job functions. • Excellent written and verbal communications skills.