Program Manager – Music Industry Operations & Operational Excellence

Success in this role depends on strong communication, attention to detail, and the ability to manage multiple projects while contributing to scalable process improvements. Team & Function Overview • Part of a global music industry operations team focused on program management and operational efficiency • Supports large-scale initiatives across music content, artist campaigns, and cultural events • Works closely with artists, record labels, managers, and internal business teams • Team operates across multiple global offices with a highly collaborative structure • Role focused on operational excellence while contributing to broader team initiatives Core Responsibilities • Support execution of large-scale program initiatives across the music industry space • Contribute to operational excellence efforts, including process improvements and workflow optimization • Manage and track project plans across an annual slate of initiatives • Partner with cross-functional teams to ensure alignment on program goals and execution • Collaborate with stakeholders across content, partnerships, and operations • Utilize tools such as: • Monday.com • Salesforce • Assist in developing and maintaining scalable workflows and standardized processes • Support communication and coordination with internal and external partners • Contribute to ongoing improvements in tooling, release planning, and team collaboration Work Environment • Monday–Friday, standard business hours (9am–5pm) • No overtime, weekend, or holiday requirements • Fast-paced and dynamic environment with shifting priorities • Highly collaborative, global team with frequent cross-office interaction • Opportunities for travel and participation in music-related events and meetings Must-Have Skills • Experience with project management and workflow tools: • Monday.com • Salesforce • Familiarity with AI tools and ability to leverage them in workflows • Strong organizational and communication skills • Ability to manage multiple projects in a fast-paced, ambiguous environment • Attention to detail and high standards for execution Nice-to-Have Skills • Experience in music industry operations (e.g., record labels or artist management) • Familiarity with additional project management tools (e.g., Asana or similar platforms) • 4+ years of relevant experience • Background in operations with a focus on process improvement What Makes This Role Interesting • Opportunity to work directly within the music industry, supporting artists and global initiatives • Involvement in high-impact programs, including events and cultural moments • Exposure to global operations and cross-functional collaboration • Strong work-life balance within a high-performing team • Ability to influence and improve how programs are executed at scale • Participation in music-focused discussions, events, and team engagements

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