Program Manager - Music Industry Operations & Operational Excellence

Program Manager - Music Industry Operations & Operational Excellence Responsible for supporting large-scale music industry initiatives and operational excellence programs within a global music organization. This role partners closely with internal teams and external stakeholders-including artists, labels, and managers-to drive execution of programs that enhance content delivery, fan engagement, and cross-functional collaboration. The position blends program management and operational improvement, requiring a candidate who thrives in a fast-paced, ambiguous environment. Success in this role depends on strong communication, attention to detail, and the ability to manage multiple projects while contributing to scalable process improvements. Experience Requirements 3-5 years of experience in program management, operations, or related fields Experience working in fast-paced, cross-functional environments Bachelor's degree preferred but not required Team & Function Overview Part of a global music industry operations team focused on program management and operational efficiency Supports large-scale initiatives across music content, artist campaigns, and cultural events Works closely with artists, record labels, managers, and internal business teams Team operates across multiple global offices with a highly collaborative structure Role focused on operational excellence while contributing to broader team initiatives Core Responsibilities Support execution of large-scale program initiatives across the music industry space Contribute to operational excellence efforts, including process improvements and workflow optimization Manage and track project plans across an annual slate of initiatives Partner with cross-functional teams to ensure alignment on program goals and execution Collaborate with stakeholders across content, partnerships, and operations Utilize tools such as: Monday.com Salesforce Assist in developing and maintaining scalable workflows and standardized processes Support communication and coordination with internal and external partners Contribute to ongoing improvements in tooling, release planning, and team collaboration Work Environment Monday-Friday, standard business hours (9am-5pm) No overtime, weekend, or holiday requirements Fast-paced and dynamic environment with shifting priorities Highly collaborative, global team with frequent cross-office interaction Opportunities for travel and participation in music-related events and meetings Must-Have Skills Experience with project management and workflow tools: Monday.com Salesforce Familiarity with AI tools and ability to leverage them in workflows Strong organizational and communication skills Ability to manage multiple projects in a fast-paced, ambiguous environment Attention to detail and high standards for execution Nice-to-Have Skills Experience in music industry operations (e.g., record labels or artist management) Familiarity with additional project management tools (e.g., Asana or similar platforms) 4+ years of relevant experience Background in operations with a focus on process improvement Performance Indicators Successful delivery of program goals and initiatives Ability to manage and track project milestones effectively Quality and efficiency of operational improvements Strong collaboration and communication across stakeholders Attention to detail and consistency in execution What Makes This Role Interesting Opportunity to work directly within the music industry, supporting artists and global initiatives Involvement in high-impact programs, including events and cultural moments Exposure to global operations and cross-functional collaboration Strong work-life balance within a high-performing team Ability to influence and improve how programs are executed at scale Participation in music-focused discussions, events, and team engagements Ideal Candidate Profile Background in operations or program management with strong attention to detail Experience working with project management and CRM tools Comfortable navigating ambiguity and shifting priorities Collaborative mindset with strong communication skills Demonstrates high standards and ownership in delivering results Interest in the music industry and supporting artist-focused initiatives #LI-MH1

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