Receptionist/Administrative Assistant

Opportunity to be part of building Bach to Rock Penfield! Awesome staff, beautiful new 3500 sq. ft music studio, growing rapidly.

Position Purpose: Primarily responsible for front desk management and coordination of staff, teachers, customer service, sales and daily operations at Bach to Rock Penfield.

Essential Duties and Responsibilities

Main Duties:

Responsible for managing the reception desk including the arrival and departure of students and teachersGreets parents, students and prospective clients in a courteous, friendly, and professional mannerAnswers the phone and handles voicemail and email messages appropriately and efficientlyProspecting, selling and enrolling students in our programsProcesses new enrollments, retail sales, billing, and collectionsKeeps current on curriculum, pricing, rules and regulationsManages complex and changing schedules of classes, camps, events, parties, staff, faculty and students to ensure quality and timely delivery of instructional programsShares responsibility with the for the timely opening and closing of the siteShares responsibility for student recruitment and retention for private lessons, bands, classesShares responsibilities with the team for the site and equipment being cleaned, organized, and repaired at all timesResponsible for working to market and publicize several events per month that provide opportunities for our students (including DJ students, ensembles and bands) to perform at local PTA, school, restaurant, community and other events.Responsible for organizing and marketing our annual summertime Battle of the Bands and Battle of the DJ's for our bands and DJ students.Setting up a Bach to Rock table, speaking to prospective customers about our programs and collecting prospect information.Markets and publicizes eventsPost printed fliers to bulletin boards across the areaTake photographs, create videos to be used in marketingPost information on classes, camps, programs, parties on various web listingsProvide content for website updatesKnowledge and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skill and ability required. Under the ADA, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Knowledge of Graphic Design software is a plus

· Customer service focused

· A deep interest in music or music education, musical ability is preferred but not required

· Strong interpersonal and communication skills are required to facilitate good working relationships with faculty and staff and to interact with professionally with students and their parents

· Ability to work well with young people

· Ability to be an efficient problem solver

· Effective time management and organizational skills

· Ability to operate basic office equipment, i.e. telephones, photocopiers and computers

· Adaptable to changes in the workplace

· Ability to work both independently and as a team player

· Ability to use all relevant computer software (Microsoft Office, etc) proficiently, and the ability to learn to use B2R’s specialized systems

· Ability to be physically present at the facility during its hours of operation

Education and Work Experience and/or Licensure

· Associate's or Bachelor’s degree preferred in marketing or a related business field

· Sales and customer service are required

· Scheduling, record-keeping and time tracking experience is required

· Business management and administrative experience is preferred

Language Skills

· Must be proficient in English speaking and writing skills.

· Additional languages are desirable

Physical Demands

The physical demands listed here are representative of those that must be met by an employee to successfully perform the essential functions of his/her job. Under the ADA, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Ability to sit, stand, walk, travel up and down stairs, crouch, stoop and reach.

· Ability to lift and move the equipment typically associated with B2R’s day-to-day operation, e.g., amplifiers, keyboards, recording equipment, light furniture, etc.

Schedule Requirements:

Afternoons/evenings (Monday–Thursday)One weekend day (Saturday or Sunday)Work Environment

The work environment characteristics listed here are representative of those an employee encounters while performing the essential functions of the job. Under the ADA, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Reception area

· Music classrooms, Performing Space

· Band room and recording studio

The above statements are intended to describe the general nature and level of work being performed by an individual assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified. Bach to Rock reserves the right to modify this job description in its sole discretion.

Job Type: Part-time

Pay: $16.00 - $18.00 per hour

Benefits:

401(k)Employee discountFlexible scheduleProfessional development assistanceExperience:

Customer Service: 1 year (Preferred)Schedule management: 1 year (Preferred)Marketing: 1 year (Preferred)Work Location: In person